At Merci Wears, customer satisfaction is our top priority. We stand behind the quality of our products and are committed to ensuring that you have a positive shopping experience with us. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward refund policy to address your concerns.
Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The item(s) must be returned within 30 days of the delivery date.
- The item(s) must be unused, unwashed, and in the same condition in which you received them.
- The item(s) must be in their original packaging, including all tags, labels, and any accessories that were included.
- Proof of purchase, such as an order confirmation or receipt, must be provided.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Gift cards
- Sale or clearance items (unless defective)
- Custom or personalized items
- Intimate or sanitary goods, such as undergarments and swimwear
Requesting a Refund
To request a refund, please follow these steps:
- Contact Customer Service: Reach out to our customer service team at [email address] or [phone number] to initiate the refund process. Please provide your order number and the reason for the refund request.
- Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item(s).
- Ship the Item(s): Package the item(s) securely and include the RMA number inside the package. Please use a trackable shipping method to ensure that your return reaches us safely. Shipping costs for returning items are the responsibility of the customer unless the item was defective or incorrect.
- Inspection: Once we receive your returned item(s), our team will inspect them to ensure they meet the eligibility criteria.
- Refund Processing: If your return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within [X] business days. Please note that it may take some time for the refund to appear on your statement, depending on your payment provider.
Partial Refunds
In certain situations, only partial refunds may be granted, such as:
- Items that are returned with signs of use or damage
- Items returned after the 30-day window but within a reasonable time frame
Exchanges
If you received a defective or incorrect item, please contact our customer service team to arrange for an exchange. We will cover the shipping costs for the exchange in such cases.
Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
- Check your bank account or credit card statement.
- Contact your credit card company or bank, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at [email address] or [phone number].
Cancellations
If you need to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will cancel it and issue a full refund. If the order has already been shipped, please follow our return process once you receive the item(s).
Contact Us
If you have any questions or concerns about our refund policy, please don’t hesitate to contact our customer service team at  info@MerciWears.com or +92-327-8197281. We are here to assist you!